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My eSense is not working

Please check with at least one other smartphone or tablet device to see if your device is specific for your problem. Please test on an iOS device if possible, as they are known to work fine. For a list of compatible devices please also refer to our article on compatible Android and iOS devices.

If the eSense fails on other devices too (strong fluctuation of values with no reactions) and none of the above questions helps to generate a good signal, you can exchange the eSense at the retailer where you purchased your eSense. Please ask the retailer to send the defect device back to the manufacturer.

If you bought the eSense directly at Mindfield, please follow the return procedure

(https://www.mindfield.de/en/Support/How-to-return-items-to-Mindfield), which you find on our website at „Support“ => „Return procedure“ => .

Back The app still displays strongly fluctuating or senseless values. Touching or releasing the sensor skin contact does not make a difference.
More What is the purpose of the accounts and the cloud in the eSense app? Do I need an account?
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