eSense Skin Response
My eSense is not working
Please check with at least one other smartphone or tablet device to see if your device is specific for your problem. Please test on an iOS device if possible, as they are known to work fine. For a list of compatible devices please also refer to our article on compatible Android and iOS devices.
If the eSense fails on other devices too (strong fluctuation of values with no reactions) and none of the above questions helps to generate a good signal, you can exchange the eSense at the retailer where you purchased your eSense. Please ask the retailer to send the defect device back to the manufacturer.
If you bought the eSense directly at Mindfield, please follow the return procedure (https://mindfield.de/en/return-procedure/), which you find on our website at „Support“ => „Return procedure“ => .